Credit Note Automatch Matched But Not Posted
(Doc ID 3056496.1)
Last updated on NOVEMBER 04, 2024
Applies to:
Oracle Retail Invoice Matching Cloud Service - Version 24.0 to 24.0 [Release 24.0]Information in this document applies to any platform.
Symptoms
The automatch process is missing the Posted Credit Note (CN) and with that the Invoice as well.
The Credit Note was Matched against the Credit Note Request but was not posted by the Credit Notes automatch process.
The CN and the request do coincide in Amount.
The CN cannot be deleted because it is the same and the Request cannot be cancelled.
The system continues to display the NC request to match it with the Credit Note.
Another CN request had to be created and matched with the new Credit Note.
With this the new credit note was posted.
The invoice is still pending flow with matched status.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |