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Users Not Receiving Password Reset Emails (Doc ID 3056880.1)

Last updated on NOVEMBER 21, 2024

Applies to:

Oracle Primavera Cloud Service - Version 24.9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Users are not receiving password reset emails.

EXPECTED BEHAVIOR
-----------------------
Expect to receive password reset emails.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Attempt to log into OPC.
  2. Request password reset. Email will never be sent to user.

 

Cause

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In this Document
Symptoms
Cause
Solution


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