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File Download Via Hosted Plugin (Doc ID 3057709.1)

Last updated on NOVEMBER 14, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 24.C.16 and later
Information in this document applies to any platform.

Symptoms

On : 24.C.16 version, Configuration

ACTUAL BEHAVIOR
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File download via hosted plugin not working in mobile app

The download of the files works correctly when the user accesses them through a web browser, but does not happen when accessed through the OFSC app.

EXPECTED BEHAVIOR
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The downloaded files should be visible via the mobile app.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the mobile app
2. Open an activity with attachments
3. Click the view file plugin button, and the pop-up appears to start download, but the file never opens.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the necessary files when using the mobile app.

Cause

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