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Collector Cannot Cancel Or Complete Strategy Tasks For Some Strategies (Doc ID 3057902.1)

Last updated on NOVEMBER 15, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.24.07.0 and later
Oracle Fusion Advanced Collections - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Collectors are not able to cancel or complete certain strategy tasks.  Newly created tasks work correctly, but some older tasks cannot be updated.

Steps to Reproduce:


Navigation: Collections > Collections Dashboard

  1. Select an open strategy task and click on Complete.  Nothing happens in the application from this action and the task remains open.

Cause

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In this Document
Symptoms
Cause
Solution


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