OK-GEN0003 Error appears when opening the detail page of a Service Request
(Doc ID 3057948.1)
Last updated on JANUARY 07, 2025
Applies to:
Oracle Fusion Service Cloud Service - Version 11.13.24.07.0 and laterInformation in this document applies to any platform.
Goal
When your agents access a Service Center SR the "Error Exception during RestAction" message appears.
When reviewing the browser requests in a captured har file show the following message:
{
"error": {
"title": "An application error has occurred. Root cause: oracle.km.foundation.exceptions.KMSearchException: ServerError",
"errorCode": "OK-GEN0003",
"type": "APPLICATION"
},
"errorDetails": [
null
]
}
Why is this OK-GEN0003 error appearing in the har file? Why is there an error when opening the detail screen of a Service Request?
Solution
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In this Document
| Goal |
| Solution |
| References |