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Analytics 'Export to CSV' and 'Export to Excel' Takes a Long Time and Fails With Error "Your session has timed out and re-authentication was needed to continue" (Doc ID 3058421.1)

Last updated on NOVEMBER 19, 2024

Applies to:

Primavera Analytics Cloud Service - Version 24.9 and later
Information in this document applies to any platform.

Symptoms

In Analytics, exporting to Excel or CSV jobs run for more than an hour then fail with the following error.

Your session has timed out and re-authentication was needed to continue. As a result a page refresh
is required. This can happen for various reasons, for example a session timing out due to inactivity.
After clicking the refresh button, this dialog will close automatically and work may continue.
If you do not want to continue, simply close the browser.

Changes

 

Cause

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