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Observing "Internal error. Server is not accessible. Contact system administrator" When Attempting to Publish Draft Printing Templates (Doc ID 3059381.1)

Last updated on NOVEMBER 21, 2024

Applies to:

Primavera Unifier Cloud Service - Version 24.10 and later
Information in this document applies to any platform.

Symptoms

When publishing custom prints or custom reports, the following error is observed:


ERROR
-----------------------
Internal error. Server is not accessible. Contact system administrator


STEPS
-----------------------

The issue can be reproduced at will with the following steps:

  1. Navigate to Unifier Company Workspace.
  2. Expand "Configuration" node.
  3. Open "Custom Templates".
  4. Try to Publish custom template in "Draft" status (Error is observed).



Cause

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In this Document
Symptoms
Cause
Solution


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