Unable To Add Customer Order Id For Return Pos_transacion In SIOCS
(Doc ID 3060746.1)
Last updated on NOVEMBER 27, 2024
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 24.1 and laterInformation in this document applies to any platform.
Goal
Unable to add customer order id for return pos_transaction in SIOCS .
Post return transactions from ecom portal to siocs for customer order id, cust_order_id will not be updated in database table pos_transaction.
The customer order id sent in the message should be updated in the pos_transaction table.
STEPS
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The issue can be reproduced at will with the following steps:
1. SIOCS receives the message payload including the line with "custOrderId": "TYO171226257"
2. POS_TRANSACTION record shows all the other data sent in the message correctly except the cust_order_id is null.
The issue has the following business impact:
Due to this issue, users cannot reference the customer order id.
Solution
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In this Document
| Goal |
| Solution |