Unable to Resolve Discrepancr for Line Item Being Detail Matched
(Doc ID 3060829.1)
Last updated on NOVEMBER 26, 2024
Applies to:
Oracle Retail Invoice Matching Cloud Service - Version 24.0 to 24.1 [Release 24.0 to 24.1]Information in this document applies to any platform.
Symptoms
Unable to resolve discrepancy for the line item in the invoice.
Steps to reproduce:
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1. Identify an invoice with cost and quantity discrepancy line items plus items which are successfully auto-matched
2. Navigate to summary match screen for manual matching and discrepancy resolution
3. Search for the order and invoice, navigate to the detail match screen and identify the line item with outstanding cost or quantity or both discrepancy
4. Hit 'Resolve' button, select invoice cost and give a reason and hit 'Done'
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |