Unable To Access Analytics Publisher from Retail Home Portal due to User/Roles Configuration Issue
(Doc ID 3064196.1)
Last updated on DECEMBER 19, 2024
Applies to:
Oracle Retail Data Storage Cloud Service - Version 24.1 and laterInformation in this document applies to any platform.
Symptoms
ENVIRONMENT
Oracle Retail Home Cloud Service - v24.1.402.0
REPORTED ISSUE
It has been reported that when attempting to access Analytics Publisher on the STAGE environment Retail Home Portal, the following error is reported:
Error
The server can not be used due to a configuration error, please contact the administrator. If you are the administrator, please consult BI Publisher user guide for proper configuration.
Error Detail
java.lang.RuntimeException: Failed to retrieve data from Presentation ServerCould not connect to OBI Presentation Service
The server can not be used due to a configuration error, please contact the administrator. If you are the administrator, please consult BI Publisher user guide for proper configuration.
Error Detail
java.lang.RuntimeException: Failed to retrieve data from Presentation ServerCould not connect to OBI Presentation Service
Performing the same process on the PROD environment works successfully.
BUSINESS IMPACT:
This is blocking integrations, as the PROD environment doesn't currently hold any data, all the data is available on STAGE
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |