BP Picker Returns No Data When Accessing BP Record Using the Unifier iOS App but Does Return Data When Accessing Record Through Web Application (Doc ID 3064236.1)

Last updated on DECEMBER 18, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When editing a Business Process (BP) record using the iOS Unifier mobile app and clicking on a BP picker that has a filter, no records are returned for selection and the app shows the message "No records found". If that same record is edited in the Unifier web application, the appropriate BP records are returned for selection.

EXPECTED BEHAVIOR
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The same BP records that are available for selection in the BP Picker when accessing the record through the Unifier web application should also be available when accessing the BP record using the Unifier iOS app.

STEPS
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The issue can be reproduced at will with the following steps:

1. Log in to Unifier using an iOS device.
2. Open and Accept BP record.
3. Click on the BP picker to bring up the search window and notice no records are returned.
4. Log in to Unifier web application and open same BP record.
5. Click on the same BP picker and notice that there are records returned.

Cause

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