User Unable to Login to RPASCE with Message: Session Terminated - Your session has expired. You will be redirected to the Login page. (Doc ID 3066495.1)

Last updated on JANUARY 10, 2025

Applies to:

Oracle Retail AI Foundation Cloud Service - Version NA and later
Oracle Retail Inventory Planning Optimization Cloud Service Advanced Edition - Version NA and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service Plus - Version NA and later
Oracle Retail Merchandise Financial Planning Cloud Service - Version NA and later
Oracle Retail Demand Forecasting Cloud Service - Version NA and later
Information in this document applies to any platform.

Goal

A user is unable to login to RPASCE on a single environment.

After providing the username and password, then authorizing with Multi-Factor Authentication (MFA), the message returned is:

The user can login to other environments and has tried the following, but it's still not possible to get past this message in the reported environment:

Cleared the browser cache and cookies
Tried with other browsers - Firefox, Chrome and Edge
Tried same user login on another PC

Solution

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User Unable to Login to RPASCE with Message: Session Terminated - Your session has expired. You will be redirected to the Login page. (Doc ID 3066495.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!