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Unable To Access Multple Applications (Doc ID 3067528.1)

Last updated on JANUARY 15, 2025

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

 You are currently unable to access the REIM, RESA or Pricing applications. No application will load, and users received errors during use just before applications went down

 Error:
could not create pool connection for datasource 'RetailPlatformDBDS'
the DBMS driver exception was: ORA-28000 the account is locked

Steps to Reproduce: 
1. Attempt to access applications
2. Applications will not load

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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