Oracle Utilities Customer Cloud Service Integration to Network Management System (Doc ID 3067648.1)

Last updated on FEBRUARY 06, 2025

Applies to:

Purpose

This integration provides a unified solution for synchronizing customer data between Oracle Utilities Customer Cloud Service and Oracle Utilities Network Management System using the Oracle Integration Cloud.

Oracle Utilities Customer Cloud Service to Oracle Utilities Network Management System - Version 2.6.0.2 and later

Oracle Utilities Customer Cloud Service - Version 24C and later

Oracle Integration Cloud - Version 24.10.4 and higher

Information in this document applies to Oracle Integration Cloud (OIC) GEN3.

History

• January 15, 2025 - Initial Release

Scope

Oracle Utilities Customer Cloud Service Integration to Oracle Utilities Network Management System supports the following flows:

• Customer Data Synchronization: Customer data is synchronized between Oracle Utilities Customer Cloud Service and Oracle Utilities Network Management System. To view customer information in the Oracle Utilities Network Management System application, only current information is required to associate customers with service location and supply nodes in the network data model.
• Trouble Calls: Trouble calls created/updated in Oracle Utilities Customer Cloud Service can be captured and sent to Oracle Utilities Network Management System. The integration handles both trouble calls created for a particular customer with known service point, as well as “fuzzy” calls which are not initially associated with a customer or device.
• Query Trouble Calls: The results for query trouble calls that were placed by a particular customer or caller in Oracle Utilities Network Management System can be displayed in Oracle Utilities Customer Cloud Service.
• Query Job History: You can query the current/recent Oracle Utilities Network Management System jobs that impact a particular customer and display the results in Oracle Utilities Customer Cloud Service.
• Query Planned Outages: You can query the planned outage jobs in Oracle Utilities Network Management System impacting a particular customer and display the results in Oracle Utilities Customer Cloud Service.

Details

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.