End User Notification Emails Such as "User Activation" Or "Password Reset" Are Not Being Sent to the User's Email Address (Doc ID 3068394.1)

Last updated on JANUARY 23, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
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A new Unifier user is created in Primavera Administration or the user's password is reset by the Cloud Administrator, but the users are not receiving the notification emails.

EXPECTED BEHAVIOR
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Expect that when resetting the password for a new or existing user account, the user will receive the password reset notification email.

STEPS
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The issue can be reproduced at will with the following steps:

1. Log in to the Identity Console.
2. Navigate to Notifications > Confirm that the option "Enable notifications for all identity domain users" is enabled.
3. Navigate to Primavera Administration > User Administration > Find the user account that needs a password reset > Click the gear icon > Reset Password > Select either "Auto-generate the Password" or "Manually Change the Password" > Click "Reset Password".
4. The user never receives the notification email.

Cause

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