How to Reset User Factors When the User Is Not Able to Find the Registered Account in the Oracle Mobile Authenticator Application ? (Doc ID 3070845.1)

Last updated on FEBRUARY 14, 2025

Applies to:

Primavera Unifier Cloud Service - Version 24.12 and later
Information in this document applies to any platform.

Goal

How to reset a user's Multi-Factor Authentication (MFA) factors when they are unable to get any notification or passcode in the Oracle Mobile Authenticator Application?

When the user opens the Oracle Mobile Authenticator Application there is no existing account available, but the user receives a message that a notification has been sent to the mobile device. But there is no notification/available account in Oracle Mobile Authenticator Application.

Solution

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In this Document

Goal

Solution

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How to Reset User Factors When the User Is Not Able to Find the Registered Account in the Oracle Mobile Authenticator Application ? (Doc ID 3070845.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!