My Oracle Support Banner

Error: "The System Is Not Available. Contact Your System Administrator." When Logging In (Doc ID 3071958.1)

Last updated on FEBRUARY 26, 2025

Applies to:

Primavera Unifier Cloud Service - Version 24.7 to 25.1 [Release 24.7 to 25.1]
Information in this document applies to any platform.

Symptoms

When attempting to access Unifier Users observe the following error:

ERROR
-----------------------
"The system is not available. Contact your system administrator."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Attempt to login using the impacted user.
  2. Observe the aforementioned error.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.