Ticket Printing Feature Not Working As Expected In EICS
(Doc ID 3072367.1)
Last updated on FEBRUARY 17, 2025
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 24.0 and laterInformation in this document applies to any platform.
Symptoms
On : 24.0.101.2 version, Other
ACTUAL BEHAVIOR
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From ticket screen, select the SKU, and click print after selecting the right format, the label is printed with WAS/NOW price, as expected.
Select a couple of items, use the 'update ticket' option, and update the template to be used, then select both the items and click on print, the label is printed, but WAS/NOW price is BLANK.
EICS is behaving differently for two different flows.
EXPECTED BEHAVIOR
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WAS/NOW price should have been printed in both the cases.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to ticket screen
2. Select the SKU
3. Use the 'update ticket' option, and update the template to be used
4. Print ticket
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |