The Transaction ID Link For Stock Counts Does Not Reroute To The Stock Count Like It Should
(Doc ID 3074450.1)
Last updated on MARCH 05, 2025
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 24.1 to 25.0 [Release 24.1 to 25.0]Information in this document applies to any platform.
Symptoms
On : 24.1.301.1 version, Inventory Management > Transaction History
ACTUAL BEHAVIOR
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The Transaction ID link for Stock Counts does not reroute to the stock count like it should. It does nothing or pops up a message that the lock is held but when you click Yes it does not take you to the page.
EXPECTED BEHAVIOR
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Expect the hyperlink to navigate the user to Stock Count Authorization details.
STEPS
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The issue can be reproduced at will with the following steps:
1.Log into EICS
2.Select hamburger → Inventory Management
3.Select Transaction History
4. Filter by “Stock Counts”
5. Select a Transaction ID
6. Nothing happens
7. Select another Transaction ID (same or another) and “Break Lock” message appears
Optional
- Select “Yes” to break lock
- Nothing happens
Due to this issue, users cannot get to the Stock Count details using the hyperlink.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |