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BI Publisher Fails To Retrieve Data: "Could Not Connect To OBI Presentation Service" After Upgrade. (Doc ID 3075011.1)

Last updated on MARCH 04, 2025

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 24.1 and later
Information in this document applies to any platform.

Goal

BI Publisher fails to retrieve data: "Could not connect to OBI Presentation Service" after upgrade.

After upgrading to the new version NextGen V24 , multiple users are experiencing issues when opening BI Publisher (XML Publisher). The system throws an error stating:
"The server cannot be used due to a configuration error. Please contact the administrator. If you are the administrator, please consult the BI Publisher user guide for proper configuration."
Additionally, the detailed error message includes:
java.lang.RuntimeException: Failed to retrieve data from Presentation Server. Could not connect to OBI Presentation Service.
This issue is affecting multiple users, preventing them from accessing and generating reports in BI Publisher. 

Solution

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In this Document
Goal
Solution


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