Energy and Water (EW) Cloud Services Post Incident Report (PIR)
(Doc ID 3077005.1)
Last updated on MARCH 21, 2025
Applies to:
Oracle Utilities Customer Cloud ServiceOracle Utilities Meter Solution Cloud Service
Oracle Utilities Billing Cloud Service
Oracle Utilities Customer Care and Billing Cloud Service
Oracle Utilities Work and Asset Cloud Service
Information in this document applies to any platform.
Purpose
This document provides information about Oracle Utilities Cloud Services Cloud Post Incident Reports (PIRs).
A Post Incident Report is the official document shared with Oracle Cloud customers upon request and which contains the below information as related to cloud service degradation, cloud service partial outage, and cloud service outage.
- Incident narrative
- Type of incident
- Incident timeline from impact start to service restoration
- Affected applications/services
- Corrective Actions and Preventative Actions (CAPA)
Scope
- Billing Cloud Service
- Customer Care and Billing Cloud Service
- Customer Cloud Service
- Customer Experience for Utilities Cloud Services
- Digital Asset Cloud Service
- Market Settlements Management Cloud Service
- Meter Solution Cloud Service
- Rate Cloud Service
- Work and Asset Cloud Service
Details
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In this Document
| Purpose |
| Scope |
| Details |