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API Taking 30 Seconds To Complete (Doc ID 3077021.1)

Last updated on MARCH 20, 2025

Applies to:

Oracle Financial Services Crime and Compliance Management Customer Screening Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

Steps to reproduce :

Step 1 : Login to CS Cloud 

Step 2 : Check for RT Scan timing.

Issue Encountered :

CS and KYC API taking 30 seconds or more to complete

Changes

NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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