In Sales Audit, Why Is The Return Warehouse Drop Down In The Return Transaction Screen Disabled?
(Doc ID 3078293.1)
Last updated on MARCH 24, 2025
Applies to:
Oracle Retail Merchandising Foundation Cloud Service - Version NA and laterInformation in this document applies to any platform.
Goal
In Sales Audit, unable to associate a Return Warehouse in the header of the transaction record for a customer return after receiving confirmation from the warehouse that the goods have been physically returned. The field is always disabled.
Steps:
0. System Option OMS_IND = 'N'
1. Create a return transaction header (Transaction Type = Return) for store
2. Add item to the transaction
- Item Type = Item
- Item = <item>
- Quantity = -1
- Item Status = Return
- Return Reason = Did not like
3. In the Item window > Customer Order Attributes section
- The issue arises here: The "Return Warehouse" drop down is always disabled.
Solution
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Goal |
| Solution |
| References |