Users Are Not Receiving BP Record Email Notifications When Record Reaches End Step
(Doc ID 3079534.1)
Last updated on MARCH 31, 2025
Applies to:
Primavera Unifier Cloud Service - Version 25.1 and laterPrimavera Unifier - Version 23.12.1.0 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Users are not receiving an email when a Business Process (BP) record reaches the end step. The BP Setup has the option "Record Workflow Complete: System Default" selected, and the Workflow Setup has the option "Allow CC" selected to Preassigned and Allow Add CC and is populated by a specific group. The end users who should be receiving the email notifications are members of the group, and they do have Record Workflow Complete option checked in their email preferences.
EXPECTED BEHAVIOR
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The users that are members of the group listed in the "Preassigned and Allow Add Cc" option in workflow setup should be receiving an email when the BP records reach the end step.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |