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Recommended System Maintenance Steps (Doc ID 475341.1)

Last updated on MARCH 17, 2020

Applies to:

Oracle Contact Center Anywhere - Version v6 to v8.1.1 [Release V6 CCA to V8 CCA]
z*OBSOLETE: Microsoft Windows 2000
Area(s):CCA-Installation/Upgrade
Release(s): Oracle Contact Center Anywhere
Database(s):Microsoft
App Server OS(s):Windows 2003, Windows 2000
Latest release tested against: Oracle Contact Center Anywhere

This document was previously published as Siebel Technical Note 660.

Purpose

The following document is to be used as a reference of recommended and typical system maintenance procedures within a CCA environment.  Many of these steps are basic but are included here to allow this document to be fairly comprehensive.   As each customer environment is different from one another this document does not include all system maintenance procedures which are required within a large call center environment. 
 
This guide is to be used as a minimum set of steps recommended to maintain your CCA environment properly.  In addition to the steps referenced in this guide it is recommended that the audience review what other procedures are required to adequately maintain their hardware and software systems which are used within the Oracle Contact Center Anywhere environment. 
For example, this guide does not cover network administration procedures.  This is outside the scope of this document.  For CCA to operate properly the network it runs upon must be in good working order and provide adequate connectivity between the servers and the end users.

Scope

This document is informational and intended for any user.

Details

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