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Oracle Support Essentials Series (Doc ID 553747.1)

Last updated on AUGUST 16, 2023

Oracle Support Essentials Series (Doc ID 553747.2)

Learn the basics about the latest My Oracle Support and Cloud Support portal functionality, support processes, support best practices and how to leverage available support resources and tools:

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  • Click on this knowledge document Id 553747.2 link or search for keywords �support essentials program� and open the document
  • Select Cloud Support Portal Training courses for Cloud Essentials courses
  • Select My Oracle Support Portal Training courses for the on-premises Essentials courses
  • Register for upcoming live webcasts or play a recorded webcast at your convenience

Oracle Support recommends that both new and existing customers, cloud and on-premises environments, take advantage of this introductory series:

Sessions provide information about how to increase the effectiveness of your support interactions when using the Cloud Support portal and the My Oracle Support portal.

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My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.