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Email History Failing To Open From Supervision Manager UTF-7 Format (Doc ID 604361.1)

Last updated on MARCH 17, 2020

Applies to:

Oracle Contact Center Anywhere - Version v8 and later
Information in this document applies to any platform.

Symptoms

This issue was a problem that the customer had with the supervision manager view. It would happen when they went to review past emails with the historical view would fail to open (they listed that it happened more often with emails with attachments).

We were able to duplicate this issue on a local inhouse test system with the customers emails.

Cause

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In this Document
Symptoms
Cause
Solution
References


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