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Diagnostics For Database Performance Issues (Doc ID 781198.1)

Last updated on NOVEMBER 26, 2019

Applies to:

Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Oracle Database Backup Service - Version N/A and later
Information in this document applies to any platform.
The document lists all the diagnostic required when logging a Database Performance issue with Oracle Support.


Purpose

This FAQ outlines the required diagnostics to diagnose Database Performance Issues. The aim is that collecting the correct information up front will enable faster SR resolution and minimise the number of round trips to collect that information.

Please take the time to provide all the information requested under each section.

Performance Service Request Diagnostic Collection (SRDC) documents

Service Request Data Collection (SRDC) documents have been specially designed to provide the reader with the necessary instructions to provide a step by step guide to collecting information for a various common Database Performance Issues.

<Document 1938786.1> List of Available Database Performance Related SRDC Documents

Questions and Answers

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In this Document
Purpose
 Performance Service Request Diagnostic Collection (SRDC) documents
Questions and Answers
References

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