No Internal Audio Path For SIP Packets (Doc ID 986202.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Contact Center Anywhere - Version: v8 and later   [Release: V8 and later ]
Oracle Contact Center Anywhere - Version: v8.1.1 and later    [Release: V8 and later]
Information in this document applies to any platform.
Internal agents after connected to each other, miss the audio path

Symptoms

Moving the CCA platform to a new server prevented audio path between internal calls.
We noted the audio path (SIP path) is miss routed, the expected RTP packet direction should be mediated by a single Gateway governed by the Call Center MCU.

RTP Packets


From a WireShark (aka. Ethereal) SIP control frames for audio footprint can be noticed as follow in "figure 1", clearly audio is seen from each peer but this portion is not reaching proper server.

Cause

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