Last updated on MARCH 02, 2017
Applies to:Oracle Contact Center Anywhere - Version: v8
Oracle Contact Center Anywhere - Version: v8.1.1 and later [Release: V8 and later]
Information in this document applies to any platform.
Internal agents after connected to each other, miss the audio path
We noted the audio path (SIP path) is miss routed, the expected RTP packet direction should be mediated by a single Gateway governed by the Call Center MCU.
From a WireShark (aka. Ethereal) SIP control frames for audio footprint can be noticed as follow in "figure 1", clearly audio is seen from each peer but this portion is not reaching proper server.
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