Error Retrieving DBService: [SERVICE_NAME] in netmgr When Viewing LDAP Naming Entries

(Doc ID 1157624.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Internet Directory - Version 10.1.2 to 10.1.4 [Release 10gR2 to 10gR3]
Net Manager - NetMgr - Version and later
Information in this document applies to any platform.
***Checked for relevance on 09-April-2013***


Oracle Internet Directory (OID) is used as a centralized TNS LDAP names store.

Some of the TNS entries cannot be accessed in Oracle Net Manager (netmgr). Although the entries are listed, when one of these entries is selected the following error occurs:

Error Retrieving DBService: [SERVICE_NAME]

For example:

Error Retrieving DBService: ORCL

Other TNS entries can be selected, modified and deleted successfully.

Steps to reproduce

1. Start Oracle Net Manager UI (netmgr) and connect to OID.
2. Select one of the problem TNS entries in the navigator frame: popup error 'Error Retrieving DBService: [SERVICE_NAME]' is displayed.

To delete the problem TNS entries from the netmgr listing.


Incomplete LDAP naming entries may have been imported into OID from another environment.


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