ORA-00600 [504] & ORA-474 Causing Database Crash (Doc ID 1209577.1)

Last updated on NOVEMBER 28, 2016

Applies to:

Oracle Database - Enterprise Edition - Version 10.2.0.4 to 11.2.0.1 [Release 10.2 to 11.2]
Information in this document applies to any platform.
***Checked for relevance on 11-Nov-2013***

Symptoms

Getting the following error at 1-10 minute intervals:
ORA-00600: internal error code, arguments: [kcbnew_3], [0], [64], [4294967295], [], [], [], []

Followed by an instance crash with:
ORA-00600: internal error code, arguments: [504], [0xC00000001AE04440], [80], [5], [session allocation], [0], [0], [0x000000000]
ORA-00474: SMON process terminated with error

The ORA-600 call stack trace is similar to:
ksl_level_check kslgetl ksursi0 ksursi ksliwat kslwaitns_timed kskthbwt kslwait
kmgs_sleep_wait kmgs_create_request kmgs_immediate_req ksmasg kghnospc kghalo
ksmc_large_pool_all kxfpbgtc kxfpbalo kxfpqrclb kxfprdp

Cause

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