12.2 & 12.1 installer and 11.2 patchset crashes with INS-07003 and INS-07009 (Doc ID 1267137.1)

Last updated on MARCH 30, 2017

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.1 and later
Information in this document applies to any platform.
Issue seen on multiple Unix OS platforms, but only with the 11.2.0.2 or .0.3 OUI (aka runInstaller)




Symptoms

While trying to install the 11.2.0.2 or 11.2.0.3 or 11.2.0.4 or 12.1 software onto our UNIX system,  the patchset installer crashes with:

        INS-07003 Unexpected error occurred while accessing the bean store.

A "details" button is available, which clarifies:

        INS-07009 Unable to load bean store
        oracle.xml.parser.v2.XMLParseException: Invalid char in text.

Although not separately confirmed, at least one customer has reported this same problem happens with 11.2.0.1 (in addition to 11.2.0.2 or .0.3 or 11.2.0.4 ) and 12.1

Silent mode installation also fails giving the same error in the install logs.

Cause

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