My Oracle Support Banner

Oracle Exadata Database Machine Grid Infrastructure Upgrade to fails with ASM ORA-4031 (Doc ID 1279525.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Exadata Hardware - Version to [Release 11.2]
Information in this document applies to any platform.


  • During Grid Infrastructure upgrade to, running on the first node may fail. ASM alert log shows:
    ORA-04031: unable to allocate 760 bytes of shared memory ("shared pool","unknown object","KKSSP^3","kglss")
  • The script exits stating that the ASM resource can't be started:
    Start of resource "ora.asm" failed
  • The other nodes are still running components.
  • The OUI is still waiting for confirmation that has been run on all nodes. 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.