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Call to EBS Package Returns Internal Error ORA-07445 [ioc_get_IU_info] (Doc ID 1295609.1)

Last updated on OCTOBER 11, 2019

Applies to:

Oracle Database - Enterprise Edition - Version 10.2.0.4 and later
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms


You receive an ORA-07445 [ioc_get_IU_info] internal error, which produces a trace file.  The database alert log provides the first appearance of the incident:

ORA-07445: exception encountered: core dump [ioc_get_IU_info()+820] [SIGBUS] [Invalid address alignment] [0x6E697665727369B4] [] []



When you examine the trace file specified in the alert log, you find that the offending SQL is a call to a packaged procedure within a PL/SQL anonymous code block.

Current SQL statement for this session:
begin <Package Name>.<Procedure Name>(:1); end;
----- PL/SQL Call Stack -----
object line object
handle number name
44a74a780 14 package APPS.XMLPARSERCOVER
43fef3d80 91 package body APPS.XMLPARSER
44a74b6c8 414 package body APPS.IES_NEW_END_OF_SCRIPT_PKG
44a74bdb0 1 anonymous block



The stack trace generated may contain a list of function names similar to the following:

ioc_get_IU_info iocbf_get_IU_info ioc_do_call joet_switched_env_callback ioct_get_IU_info jom_establish_schema_jom_shared_clint_ref

Changes

No changes have been made to the package.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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