My Oracle Support Banner

Logging into Audit Vault Console with AV_AUDITOR role fails with "The webpage cannot be displayed" or "Internal server error" (Doc ID 1304612.1)

Last updated on FEBRUARY 04, 2020

Applies to:

Oracle Audit Vault - Version 10.2.3.2 and later
Information in this document applies to any platform.

Symptoms

Users with the AV_AUDITOR role cannot log into the Audit Vault Console.

Messages such as "Internet Explorer cannot display the webpage" or "The website cannot display the page" are displayed.


At the time of the error, the Audit Vault Server alert log may contain:

ORA-00600: internal error code, arguments: [qmh_nopeer], [], [], [], [], [], [], []
This problem is not limited to Internet Explorer.

Changes

This can be observed after the host machine is restarted, causing Oracle processes (including listeners) to be restarted.

The Console has not been secured using <Note 1065203.1>.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.