Logging into Audit Vault Console with AV_AUDITOR role fails with "The webpage cannot be displayed" or "Internal server error" (Doc ID 1304612.1)

Last updated on NOVEMBER 04, 2015

Applies to:

Oracle Audit Vault - Version: 10.2.3.2 and later   [Release: 10.2 and later ]
Information in this document applies to any platform.

Symptoms

Users with the AV_AUDITOR role cannot log into the Audit Vault Console.

Messages such as "Internet Explorer cannot display the webpage" or "The website cannot display the page" are displayed.


At the time of the error, the Audit Vault Server alert log may contain:
    
    
ORA-00600: internal error code, arguments: [qmh_nopeer], [], [], [], [], [], [], []

This problem is not limited to Internet Explorer.

Changes

This can be observed after the host machine is restarted, causing Oracle processes (including listeners) to be restarted.

The Console has not been secured using <>.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms