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Cell Server fails to restart with ALERT and /var/messages/log errors: mptbase: Ioc0: Warning - issueing reset from mpt_config!! __report_bad_irq irq 66 (Doc ID 1339753.1)

Last updated on AUGUST 22, 2023

Applies to:

Oracle Exadata Storage Server Software - Version 11.2.2.3.0 and later
Information in this document applies to any platform.

Symptoms

You are on 11.2.0.2 and a cellserver is restarted:
- Shortly after the restart you find it fails and you may also find the Flash Card Drops

Looking for the source of the problem you may discover the following messages in:


/var/messages/log

Jul 15 17:44:27 Exacel07 kernel: igb 0000:07:00.1: Using MSI-X interrupts. 4 rx queue(s), 1 tx queue(s)
Jul 15 17:44:27 Exacel07 kernel: irq 66: nobody cared (try booting with the "irqpoll" option)
Jul 15 17:44:27 Exacel07 kernel:
Jul 15 17:44:27 Exacel07 kernel: Call Trace:
Jul 15 17:44:27 Exacel07 kernel: <IRQ> [<ffffffff800bb80a>] __report_bad_irq+0x30/0x7d
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff800bba3d>] note_interrupt+0x1e6/0x227
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff800baf39>] __do_IRQ+0xbd/0x103
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff800123da>] __do_softirq+0x89/0x133
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff8006ca2d>] do_IRQ+0xe7/0xf5
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff8005d615>] ret_from_intr+0x0/0xa
Jul 15 17:44:27 Exacel07 kernel: <EOI> [<ffffffff8019caa6>] acpi_safe_halt+0x25/0x36
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff8019d2d0>] acpi_processor_idle_simple+0xe0/0x30e
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff80049443>] cpu_idle+0x63/0xb8
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff8019d1f0>] acpi_processor_idle_simple+0x0/0x30e
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff80049475>] cpu_idle+0x95/0xb8
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff80405807>] start_kernel+0x220/0x225
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff8040522f>] _sinittext+0x22f/0x236
Jul 15 17:44:27 Exacel07 kernel:
Jul 15 17:44:27 Exacel07 kernel: handlers:
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff801f7226>] (usb_hcd_irq+0x0/0x55)
Jul 15 17:44:27 Exacel07 kernel: [<ffffffff801f7226>] (usb_hcd_irq+0x0/0x55)
Jul 15 17:44:27 Exacel07 kernel: Disabling IRQ #66
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: WARNING - Issuing Reset from mpt_config!!
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: Attempting Retry Config request type 0x1, page 0x1, action 0
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: WARNING - Issuing Reset from mpt_config!!
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: Initiating recovery
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: Attempting Retry Config request type 0x1, page 0x1, action 0
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: WARNING - Issuing Reset from mpt_config!!
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: Initiating recovery
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: WARNING - Issuing Reset from mpt_config!!
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: Attempting Retry Config request type 0x0, page 0x2, action 0
...
...
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: Attempting Retry Config request type 0x9, page 0x0, action 0
Jul 15 17:44:27 Exacel07 kernel: floppy0: no floppy controllers found
Jul 15 17:44:27 Exacel07 kernel: mptbase: ioc0: WARNING - Issuing Reset from mpt_config!!


Changes

None other than a cell reboot had just occurred

Cause

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