ORA-700 Soft Internal Error [kgskrmfrvcls_insched] Dead Shared Servers (Doc ID 1370511.1)

Last updated on NOVEMBER 28, 2016

Applies to:

Oracle Database - Enterprise Edition - Version 11.1.0.6 and later
Information in this document applies to any platform.

Symptoms

You had a problem on your database with a failure in your shared servers processes.
A larger query was run through a shared server process, this has caused every shared server to be locked and completely stopped new connections to the database.

Alert log shows occurrences of ORA-700 soft internal error [kgskrmfrvcls_INSCHED], [4], [40976], [0], []

- Call stack extracted from bottom of incident tracefile </u01/app/oracle/diag/rdbms/db_name/inst_name/incident/incdir_208345/inst_name_s..._..._i208345.trc> is of the following form:

----- Incident Context Dump -----
Address: 0x7fff0aeb8558
Incident ID: 208345
Problem Key: ORA 700 [kgskrmfrvcls_INSCHED]
Error: ORA-700 [kgskrmfrvcls_INSCHED] [4] [40976] [0] [] [] [] []
[00]: dbgexProcessError [diag_dde]
[01]: dbgeExecuteForError [diag_dde]
[02]: dbgePostErrorKGE [diag_dde]
[03]: dbkePostKGE_kgsf [rdbms_dde]
[04]: kgeadse []
[05]: kgerinv_internal []
[06]: kgesoftnmierr []
[07]: kgskrmfrvcls []<-- Signaling
[08]: kskdeq [VOS]
[09]: kmcp_dbrm_rvc []
[10]: kmcpsched []
[11]: kmc_srvq_next []
[12]: kmcgms []
[13]: opitsk []
[14]: opiino []
[15]: opiodr []
[16]: opirip []
[17]: opidrv []
[18]: sou2o []
[19]: opimai_real []
[20]: ssthrdmain []
[21]: main []

This is an exact match with unpublished Bug 7720347 - SSERSTRE NT IPV6:ORA-00700: [KGSKRMFRVCLS_INSCHED], [4], [40960]

Cause

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