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MySQL Enterprise Monitor (MEM) Stops Sending Email Alerts; SSL Error (Doc ID 1431891.1)

Last updated on MARCH 12, 2023

Applies to:

MySQL Enterprise Monitor - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to send alert notifications by email, MySQL Enterprise Monitor (MEM) generated the following error.

ERROR
-----------------------
E1507: SmtpSendFailedException: [Can't send command to SMTP host]
com.mysql.etools.exception.SmtpSendFailedException: E1507: SmtpSendFailedException: [Can't send command to SMTP host]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Change the CA certificates of the email server
2. Attempt to send email via SSL

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot receive email notification about system changes that may indicate issues in production.

Changes

Modification of the CA authority server and/or certificates.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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