11.2.0.3: Hitting ORA-600 [504] [] [] [] [ges process parent latch] And ORA-1017 (Doc ID 1534710.1)

Last updated on NOVEMBER 28, 2016

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.3 to 11.2.0.3 [Release 11.2]
Information in this document applies to any platform.

Symptoms

Hitting the following error in the ALERT of RDBMS 11.2.0.3 in a RAC environment:

ORA-00600: internal error code, arguments: [504], [0x0DB8C0A48], [8], [2], [ges process parent latch], [44], [0], [0x000000000], [], [], [], []
ORA-01017: invalid username/password; logon denied

 

The tracefile holds the following similar information :

ORA-00600: internal error code, arguments: [504], [0x0DB8C0A48], [8], [2], [ges process parent latch], [44], [0], [0x000000000], [], [], [], []
ORA-01017: invalid username/password; logon denied

and

----- Beginning of Customized Incident Dump(s) -----
*** LATCH HIERARCHY ERROR ***
An attempt to get the 'ges process parent latch' latch (child #44) at level 2 (address = 0xdb8c0a48)
from location 'kjp.h LINE:854 ID:kjucll: closing lock' (also see call stack below)
conflicts with the following held latch(es):
 Level 3: 'Read Only Database Account Status' (address = 0x60033f10)
  gotten from location 'kzs.h LINE:1494 ID:kpolnb: failed login count'
----- End of Customized Incident Dump(s) -----

The call stack looks similar to:

ksl_level_check kslgetl kjucll kjuscl ksiprls kqlmLock kqlmClusterLock kgllkdl kgllkds kglUnLock kziasfc kpolnb kpoauth opiodr

 

Cause

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