OSB 10.4.0.2: mkhost of windows 7 client fails 'Info: waiting for host to update certification status...' (Doc ID 1536375.1)

Last updated on OCTOBER 14, 2013

Applies to:

Oracle Secure Backup - Version 10.4.0.1 to 10.4.0.1 [Release 10.4]
Information in this document applies to any platform.

Symptoms

Admin Server: 'osb1' running OSB 10.4.0.2 on Solaris 10

Client: 'osb_win' running OSB 10.4.0.2 on Windows 7

Client 'osb_win' was deleted from the OSB admin server, after stopping & starting the OSB services, trying to add host 'osb_win' again and failed with the messages:

ob> mkh -a ob -o -r client osb_win
Info: waiting for host to update certification status...
Info: waiting for host to update certification status...
Info: waiting for host to update certification status...
Info: waiting for host to update certification status...
Info: waiting for host to update certification status...
Info: waiting for host to update certification status...
Info: waiting for host to update certification status...
Info: waiting for host to update certification status...

When checking the windows client 'osb_win', the .hostid file was created under 'c:\Program Files\Oracle\Backup\db',

c:\Program Files\Oracle\Backup\db>dir
 Volume in drive C has no label.
 Volume Serial Number is E0D9-4851

 Directory of c:\Program Files\Oracle\Backup\db

03/11/2013  12:38 PM    <DIR>          .
03/11/2013  12:38 PM    <DIR>          ..
03/11/2013  12:38 PM               291 .hostid
03/11/2013  12:36 PM               185 obconfig.txt
03/11/2013  12:38 PM    <DIR>          report
03/11/2013  12:38 PM    <DIR>          wallet
03/11/2013  12:38 PM    <DIR>          xcr
               2 File(s)            476 bytes
               5 Dir(s)  17,271,791,616 bytes free
In the 'c:\Program Files\Oracle\Backup\db\wallet' directory, we only see two files:


c:\Program Files\Oracle\Backup\db\wallet>dir
 Volume in drive C has no label.
 Volume Serial Number is E0D9-4851

 Directory of c:\Program Files\Oracle\Backup\db\wallet

03/11/2013  12:38 PM    <DIR>          .
03/11/2013  12:38 PM    <DIR>          ..
03/11/2013  12:38 PM             2,621 ewallet.p12
03/11/2013  12:38 PM               615 nscreq.txt
               2 File(s)          3,236 bytes
               2 Dir(s)  17,272,258,560 bytes free 

When there should be 6 files:

c:\Program Files\Oracle\Backup\db\wallet>dir
 Volume in drive C has no label.
 Volume Serial Number is E0D9-4851

 Directory of c:\Program Files\Oracle\Backup\db\wallet

03/11/2013  12:38 PM    <DIR>          .
03/11/2013  12:38 PM    <DIR>          ..
03/11/2013  12:38 PM               808 b64certificate
03/11/2013  12:38 PM               786 b64certificate
03/11/2013  12:38 PM               434 crl.txt
03/11/2013  12:38 PM             2,649 cwallet.sso
03/11/2013  12:38 PM             2,621 ewallet.p12
03/11/2013  12:38 PM               615 nscreq.txt
               6 File(s)          7,913 bytes
               2 Dir(s)  17,272,258,560 bytes free 

From the operating system, ping, nslookup and traceroute all reported correctly. All network traffic between 'osb1' and 'osb_win' was successfull.

The OSB software on 'osb1' and 'osb_win' was removed and installed but still the certificate information was not created on 'osb_win'.



Changes

Client 'osb_win'  was removed (rmhost) from the OSB admin server.

Cause

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