My Oracle Support Banner

What Information is Required to Log an XA Service Request (Doc ID 157119.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Oracle Database - Enterprise Edition
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Information in this document applies to any platform.


Purpose

This note is intended to provide guidelines concerning materials that need to be provided to Oracle Support to diagnose issues where an external Transaction Manager (TM) is used with the XA standard to externally coordinate distributed transactions with the Oracle database as a Resource Manager (RM).

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.