Oracle Secure Backup GUI Not Working (Doc ID 1576356.1)

Last updated on AUGUST 19, 2013

Applies to:

Oracle Secure Backup - Version 10.4.0.2 and later
Linux x86-64

Symptoms

When trying to load the OSB Web GUI httpd://<hostname>, nothing happens. No errors reported.

'obtool' is working successfully.

Checking the OSB processes that are running with 'ps -ef | grep ob', there are no 'obhttpd'.

A stop and start of OSB did not start them.

The apache event_log ($OSB_HOME/apache/logs/error_log) had not been updated since 1st August 2013 (a stop and start of OSB adds nothing to the log)

The $OSB_HOME/apache/conf/httpd.conf was last updated on 26th June 2013.

Changes

 Customer rebooted the server on 1st August 2013, after that they were unable to use the Web Gui.

Cause

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