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Grid Infrastructure Upgrade from 11.2.0.3.6+ to 11.2.0.4 or 12.1.0.1 Fails with User(qosadmin) is deactivated. AUTH FAILURE. (Doc ID 1577072.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.3 to 12.1.0.1 [Release 11.2 to 12.1]
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Oracle Database Cloud Exadata Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Case I. Upgrading Grid Infrastructure from 11.2.0.3 GI PSU 6 or higher to 11.2.0.4

rootupgrade.sh fails with the following error:

...
Oracle Clusterware operating version was successfully set to 11.2.0.4.0

ASM upgrade has finished on last node.

Failed to perform J2EE (OC4J) Container Resource upgrade at /haclu/64bit/11.2.0.4/grid/crs/install/crsconfig_lib.pm line 9323.
/haclu/64bit/11.2.0.4/grid/perl/bin/perl -I/haclu/64bit/11.2.0.4/grid/perl/lib -I/haclu/64bit/11.2.0.4/grid/crs/install /haclu/64bit/11.2.0.4/grid/crs/install/rootcrs.pl execution failed


<11.2.0.4 GI_HOME>/cfgtoologs/crsconfig/rootcrs_<node>.log shows:

2014-03-02 12:05:26: Error encountered in the command /haclu/64bit/11.2.0.4/grid/bin/qosctl -autogenerate
>  Mar 2, 2014 12:05:26 PM oracle.security.jazn.spi.xml.XMLRealmUser authenticate
INFO: User(qosadmin) is deactivated. AUTH FAILURE.
>  Change password operation failed. The old password entered is incorrect.
>  End Command output
2014-03-02 12:05:26: Failed to perform J2EE (OC4J) Container Resource upgrade
2014-03-02 12:05:26: Running as user haclu: /haclu/64bit/11.2.0.4/grid/bin/cluutil -ckpt -oraclebase /haclu/home/haclu/app/haclu -writeckpt -name ROOTCRS_NODECONFIG -state FAIL
......
2014-03-02 12:05:26: ###### Begin DIE Stack Trace ######
2014-03-02 12:05:26:     Package         File                 Line Calling
2014-03-02 12:05:26:     --------------- -------------------- ---- ----------
2014-03-02 12:05:26:  1: main            rootcrs.pl            393 crsconfig_lib::dietrap
2014-03-02 12:05:26:  2: crsconfig_lib   crsconfig_lib.pm     9323 main::__ANON__
2014-03-02 12:05:26:  3: crsconfig_lib   crsconfig_lib.pm     9167 crsconfig_lib::configNode
2014-03-02 12:05:26:  4: main            rootcrs.pl            921 crsconfig_lib::perform_configNode
2014-03-02 12:05:26: ####### End DIE Stack Trace #######

 

Case II. Upgrading Grid Infrastructure from 11.2.0.3 GI PSU6 or higher to 12.1.0.1

rootupgrade.sh fails with the following error:

...
2013/08/01 11:11:55 CLSRSC-1002: Failed to create or update the wallet APPQOSADMIN

2013/08/01 11:11:55 CLSRSC-1006: Failed to create the wallet APPQOSADMIN or associated users during upgrade.

Died at /ocw/c101/grid/crs/install/crsupgrade.pm line 3294.

 
From <12.1.0.1 GI_HOME>/cfgtoollogs/crsconfig/rootcrs_<node>_<timestamp>.log:

2013-08-01 11:11:55: Error encountered in the command /ocw/c101/grid/bin/qosctl -autogenerate
> Aug 1, 2013 11:11:55 AM oracle.security.jazn.spi.xml.XMLRealmUser authenticate
> INFO: User(qosadmin) is deactivated. AUTH FAILURE.
> Change password operation failed. The old password entered is incorrect.
> End Command output
2013-08-01 11:11:55: Executing cmd: /ocw/c101/grid/bin/clsecho -p has -f clsrsc -m 1002
2013-08-01 11:11:55: Command output:
> CLSRSC-1002: Failed to create or update the wallet APPQOSADMIN
>End Command output
2013-08-01 11:11:55: Executing cmd: /ocw/c101/grid/bin/clsecho -p has -f clsrsc -m 1002
2013-08-01 11:11:55: Command output:
> CLSRSC-1002: Failed to create or update the wallet APPQOSADMIN
>End Command output
2013-08-01 11:11:55: CLSRSC-1002: Failed to create or update the wallet APPQOSADMIN
2013-08-01 11:11:55: Running as user oracle: /ocw/c101/grid/bin/cluutil -ckpt -oraclebase /u01/app/oracle -writeckpt -name ROOTCRS_NODECONFIG -state FAIL
2013-08-01 11:11:55: s_run_as_user2: Running /bin/su oracle -c ' /ocw/c101/grid/bin/cluutil -ckpt -oraclebase /u01/app/oracle -writeckpt -name ROOTCRS_NODECONFIG -state FAIL '
2013-08-01 11:11:56: Removing file /tmp/fileL89hm7
2013-08-01 11:11:56: Successfully removed file: /tmp/fileL89hm7
2013-08-01 11:11:56: /bin/su successfully executed

2013-08-01 11:11:56: Succeeded in writing the checkpoint:'ROOTCRS_NODECONFIG' with status:FAIL
2013-08-01 11:11:56: Executing cmd: /ocw/c101/grid/bin/clsecho -p has -f clsrsc -m 1006
2013-08-01 11:11:56: Command output:
> CLSRSC-1006: Failed to create the wallet APPQOSADMIN or associated users during upgrade.
>End Command output
2013-08-01 11:11:56: Executing cmd: /ocw/c101/grid/bin/clsecho -p has -f clsrsc -m 1006
2013-08-01 11:11:56: Command output:
> CLSRSC-1006: Failed to create the wallet APPQOSADMIN or associated users during upgrade.
>End Command output
2013-08-01 11:11:56: CLSRSC-1006: Failed to create the wallet APPQOSADMIN or associated users during upgrade.
2013-08-01 11:11:56: ###### Begin DIE Stack Trace ######
2013-08-01 11:11:56: Package File Line Calling
2013-08-01 11:11:56: --------------- -------------------- ---- ----------
2013-08-01 11:11:56: 1: main rootcrs.pl 211 crsutils::dietrap
2013-08-01 11:11:56: 2: crsupgrade crsupgrade.pm 3294 main::__ANON__
2013-08-01 11:11:56: 3: crsupgrade crsupgrade.pm 239 crsupgrade::upgrade_node
2013-08-01 11:11:56: 4: crsupgrade crsupgrade.pm 190 crsupgrade::CRSUpgrade
2013-08-01 11:11:56: 5: main rootcrs.pl 220 crsupgrade::new
2013-08-01 11:11:56: ####### End DIE Stack Trace #######

 

Cause

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In this Document
Symptoms
 Case I. Upgrading Grid Infrastructure from 11.2.0.3 GI PSU 6 or higher to 11.2.0.4
 Case II. Upgrading Grid Infrastructure from 11.2.0.3 GI PSU6 or higher to 12.1.0.1
Cause
Solution
 For Case I.
 For Case II.
 I. rootupgrade.sh has failed
 II. rootupgrade.sh has not been executed
References


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