Failed To Patch QoS Users (Doc ID 1589917.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.3 and later
Information in this document applies to any platform.

Symptoms


Applying GI patch (including PSU), opatch auto fails:

# <GI_HOME>/OPatch/opatch auto <patch_loc> -ocmrf <ocm_rsp_loc>

.... 

CRS-4687: Shutdown command has completed with errors.
CRS-4000: Command Stop failed, or completed with errors.
################################################################
#You must kill processes or reboot the system to properly #
#cleanup the processes started by Oracle Grid Infrastructure #
################################################################
The Oracle Grid Infrastructure stack failed to stop.
You should stop the stack with 'crsctl stop crs' and rerun the command
The opatch Applicable check failed for /u01/app/11.2.0/grid. The patch is not applicable for /u01/app/11.2.0/grid
patch /u01/stage/psu_apr2013/16315641 apply failed for home /u01/app/11.2.0/grid
CRS-4640: Oracle High Availability Services is already active
CRS-4000: Command Start failed, or completed with errors.
Failed to patch QoS users.

 

Cause

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