Instance Crash With Different Coredumps While Running a Rman Backup with Backup Exec Software (Doc ID 1594269.1)

Last updated on MAY 12, 2017

Applies to:

Oracle Database - Standard Edition - Version 11.2.0.3 and later
Microsoft Windows x64 (64-bit)

Symptoms

Instance is randomly crashing with different coredumps, or none information at all in alert file.
The crashes randomly happen while running an RMAN backup with Backup exec software, and are not reproduced when running the RMAN backup without it.

This situation has been observed with a coredump at ksfdpcl in DBWR process or without any coredump reported in alert file but an instance crash with
the following information in the event viewer:

Faulting application name: ORACLE.EXE, version: 11.2.0.3, time stamp: 0x515d58ed
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x1064
Faulting application start time: 0x01ce9c16cf1e96ec
Faulting application path: c:\app\oracle\product\11.2.0.3\dbhome_2\bin\ORACLE.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 388e67c7-1655-11e3-8624-001e670c53f1


Cause

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