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Impossible To Reset User Password With Client On Database 11gR2 And 10gR2 (Doc ID 1608304.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Database - Enterprise Edition - Version and later
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Information in this document applies to any platform.


NOTE: In the images and/or the document content below, the user information and data used represents fictitious data from the Oracle sample schema(s) or Public Documentation delivered with an Oracle database product. Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner. 

On : version, Database Security

When attempting to connect after reset the password expired
the following error occurs.

ORA-28041: Authentication protocol internal error

The issue can be reproduced at will with the following steps:
1.Install RDBMS client
2. Install RDBMS SERver
3. $ sqlplus sys/xxxx@<TNS_ALIAS> as sysdba

SQL*Plus: Release Production on Thu Sep 19 12:30:37 20xx

Copyright (c) 1982, 2013, Oracle. All rights reserved.

Connected to:
Oracle Database 11g Enterprise Edition Release - 64bit Production
With the Partitioning, Oracle Label Security, OLAP, Data Mining
and Real Application Testing options

SQL> create user USER1 identified by oracle;

User created.

SQL> grant connect to USER1;

Grant succeeded.

SQL> alter user USER1 password expire
  2 /

User altered.

SQL> connect USER1/oracle@<tns_alias>
ORA-28001: the password has expired

Changing password for USER1
New password:
Retype new password:
ORA-28041: Authentication protocol internal error




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