Upgrading Oracle Big Data Appliance with Oracle Linux 5 OS to 2.4 Release Fails during Step 2 (Doc ID 1613305.1)

Last updated on OCTOBER 11, 2016

Applies to:

Big Data Appliance Integrated Software - Version 2.4.0 and later
Linux x86-64

Symptoms

Upgrading Oracle Big Data Appliance (BDA) with Oracle Linux 5 OS to 2.4 Release fails during Step 2 'Pre-patching factory image'

INFO: Making sure all puppet agents can be accessed.
INFO: Pinging puppet agents
INFO: Patching factory image. This will take some time ...
INFO: Puppet script successfully sent to node <bdanode#>
.....................
INFO: Pinging puppet agents
ERROR: Some puppet agents are not reachable
ERROR: Puppet agent on node <bdanode#> is not reachable
ERROR: Cannot continue with install #Step 2#
INFO: Time spent in step 2 PatchFactoryImage is **** seconds.
Exiting...

After the error occurred trying to ping the BDA node (which is not reachable) using Infiniband IP from other nodes in cluster fails.

 

Cause

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