ASM MANAGED DATABASE HITS ORA-00600 [ORA_NPI_ERROR], [603] + ORA-00569: FAILED TO ACQUIRE GLOBAL ENQUEUE ERRORS (Doc ID 1623955.1)

Last updated on NOVEMBER 28, 2016

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.3 and later
Information in this document applies to any platform.

Symptoms

The following symptoms are known to be attributed to this issue :-

a) Database is 2 or more node RAC

b) The following error or similar is seen in the database alert log(s) :-

ORA-00600: internal error code, arguments: [ORA_NPI_ERROR], [603], [ORA-00603: ORACLE server session terminated by fatal error
ORA-00569: Failed to acquire global enqueue.
Process ID:
Session ID: 105 Serial number: 1

c) The database is managed by ASM instance(s) and ORA-04031 errors are observed in the ASM alert log(s) for example on the LMD0 process :-

ORA-04031: unable to allocate 3768 bytes of shared memory ("shared pool","unknown object","sga heap(1,0)","ges enqueues") 

 

If the same ORA-600 error is seen on a non-RAC/ASM managed database this article might still be appropriate, if the same ORA-600 error is

seen on a non-ASM managed database this article does not offer a solution.  The ORA-04031 error might be on a different process and might

have a different failed allocation request.

 

 

 

Cause

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