BDA Upgrade to BDA 4.* from BDA 3.* Fails on Step 7 with: Hadoop::Startclouderamanager Starting cloudera-scm-agent: [FAILED]#015 (Doc ID 1934055.1)

Last updated on OCTOBER 10, 2014

Applies to:

Big Data Appliance Integrated Software - Version 3.0 and later
Linux x86-64

Symptoms

BDA Upgrade to 4.0.0 from 3.0.1 fails at Step 7 Restarting Hadoop Services.  In this case the failure occurred on the fifth node of the cluster as below.  It could occur on any node. The failure looks like:

ERROR: Puppet agent run on node bdanode05 had errors. List of errors follows

************************************
Error [10839]: (//bdanode05.example.com//Stage[main]/Hadoop::Startclouderamanager/Exec[start_scm_agent]/returns) Starting cloudera-scm-agent: [FAILED]#015
Error [10839]: (//bdanode05.example.com//Stage[main]/Hadoop::Startclouderamanager/Exec[start_scm_agent]/returns) change from notrun to 0 failed:
/sbin/service cloudera-scm-agent stop ; /sbin/service cloudera-scm-agent start returned 1 instead of one of [0]
************************************

Cause

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