When Upgrading the Grid Infrastructure ASM instance, Startup Fails with ORA-07445: exception encountered: core dump [kjbmprlst()+1831]

(Doc ID 1941093.1)

Last updated on NOVEMBER 04, 2014

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.4 to 12.1.0.2 [Release 11.2 to 12.1]
Information in this document applies to any platform.
When Upgrading the Grid Infrastructure ASM instance to 12.1.0.2.1 fails with ORA-07445: exception encountered: core dump [kjbmprlst()+1831]

Symptoms

When running rootupgrade.sh on node 1 of a two node RAC cluster, the ASM fails to come up; alert log shows the cause to be an ORA-7445 error.

Mon Oct 27 10:40:52 2014
Exception [type: SIGSEGV, Address not mapped to object] [ADDR:0x1B5C] [PC:0x5581FB7, kjbmprlst()+1831] [flags: 0x0, count: 1]
Errors in file /u01/app/oracle/diag/asm/+asm/+ASM1/trace/+ASM1_lmd0_45148.trc (incident=158441):
ORA-07445: exception encountered: core dump [kjbmprlst()+1831] [SIGSEGV] [ADDR:0x1B5C] [PC:0x5581FB7] [Address not mapped to object] []
Incident details in: /u01/app/oracle/diag/asm/+asm/+ASM1/incident/incdir_158441/+ASM1_lmd0_45148_i158441.trc
Use ADRCI or Support Workbench to package the incident.
See Note 411.1 at My Oracle Support for error and packaging details.
Mon Oct 27 10:40:53 2014
Dumping diagnostic data in directory=[cdmp_20141027104053], requested by (instance=1, osid=45148 (LMD0)), summary=[incident=158441].
Mon Oct 27 10:40:53 2014
Dumping diagnostic data in directory=[cdmp_20141027104053], requested by (instance=1, osid=45148 (LMD0)), summary=[incident=158441].
Mon Oct 27 10:40:53 2014
Instance Critical Process (pid: 13, ospid: 45148, LMD0) died unexpectedly
PMON (ospid: 45109): terminating the instance due to error 482
Mon Oct 27 10:40:54 2014
Instance terminated by PMON, pid = 45109

Cause

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